Shipping & Returns

It is our goal to ensure that your shopping experience with Perfumery is a pleasant and satisfactory one.

 

SHIPPING OPTIONS

Perfumery endeavours to dispatch all orders received before 2pm each weekday.

* Australia Post eParcel 
* Sydney metro Same Day (strictly for orders placed before 10am Sydney Time) - additional charge
* Express^ - see below (strictly for orders placed before 1.30pm Sydney Time) - additional charge

^Generally next business day delivery to select Australian Metro Capital Cities. Please check the Aus Post delivery estimate to receive an accurate delivery estimate. STRICT 3kg weight limit. Order cannot exceed 3kg. Most sets and multiple items (eg >4 bottles) are excluded from this service. Perfumery will contact you if your order exceeds the allowable size limits. Redelivery incurs additional charge. 

 

GENERAL CONDITIONS

* You will receive tracking information for orders going via Australia Post. There is often a time delay of 3-4 hours before tracking information is available eg if you receive the tracking number at 4pm, tracking information will not be available until approx 8pm. 

* Unless specified in the checkout, all orders require a signature at time of delivery. You are able to give authority to leave at time of order - Perfumery assumes no responsiblity if you give this authority with your order.

* If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office (Australia Post orders) and a card left informing you of the attempted delivery. Australia Post will try to deliver your parcel twice. Courier's will also leave a card; you will need to contact the number on the card to re-arrange delivery.

* If you are not going to be at home during the day, we recommend that you provide a work address (along with the business name).

* Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

* In the unlikely event that your parcel is delayed by the logistics carrier, we unfortunately cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost. 

* If we are unable to deliver your goods after multiple attempts, and the package is returned to us, re-shipping charges will apply. Check your address details carefully at time of order - returns due to incomplete or incorrect information will incur additional charges. 

* We are able to ship to Post Office boxes EXCEPT for Sydney Same Day orders.  

 

CHARGES

* Orders over $99 are shipped freight free Australia wide (below $99 = $9.90 inc GST freight charge)
* Express: $13.50 inc GST
* Sydney Metro Same Day: $13.50 inc GST
* Express shipping methods incur postage costs regardless of order value 

 

SHIPPING LOCATION RESTRICTIONS

Due to restrictions with Australia Post and our express carriers regarding sending parcels by air, we are unable to ship to the following postcodes: 6798 (Christmas Island), 6799 (Cocos Island), 2899 (Norfolk Island), 7151 (Antarctica): 

Australia Post Transit Times
You can usually expect delivery for each state as follows: *Shipping times may be extended by Australia Post during peak periods (Christmas, Valentines Day, Mother's/Father's Day). 

NSW/ACT: 1-3 Business Days (Sydney, Gosford, Wollongong, Newcastle, Bowral, Goulburn, Canberra)

VIC:

2-3 Business Days

QLD:

2-4 Business Days

SA:

3-4 Business Days

WA:

4-6 Business Days

NT:

4-6 Business Days

TAS:

4-5 Business Days

 

RETURNS

Please be sure to visit our FAQ page with information regarding why a fragrance may smell different, look different, authenticity claims and more. 

Any return claims must be lodged within 30 days of your order being received. Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

Perfumery does not issue refunds for fragrances that may smell different to something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after. 

Change your mind? Circumstances changed? You can return your items to Perfumery within 30 days of receipt, per the conditions below:

  • Product/s must be unopened and in their original condition, still in resalable condition.
  • Product/s must be returned to us as they arrived to you: with adequate protection during transit.
  • Full refunds will not be issued for goods received back in damaged condition.

Please contact us if you would like to arrange a return. We will forward a Return Authorisation form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

 

INCORRECT PRODUCTS

All orders are picked and checked twice prior to sending. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.