Delivery

Perfumery endeavours to dispatch all orders received before 2pm each weekday.

We provide the following shipping options within Australia only.

  • Australia Post eParcel 
  • Sydney metro Same Day (strictly for orders placed before 9am Sydney Time) - additional charge
  • Express^ - see below (strictly for orders placed before 1.30pm Sydney Time) - additional charge

^Generally next business day delivery to select Australian Metro Capital Cities. Please check the Aus Post delivery estimate to receive an accurate delivery estimate. STRICT 3kg weight limit. Order cannot exceed 3kg. Most sets and multiple items (eg >4 bottles) are excluded from this service. Perfumery will contact you if your order exceeds the allowable size limits. Re delivery incurs additional charge. 

GENERAL SHIPPING CONDITIONS

  • You will receive tracking information for orders going via Australia Post. There is often a time delay of 3-4 hours before tracking information is available eg if you receive the tracking number at 4pm, tracking information will not be available until approx 8pm. 
  • Unless specified in the checkout, all orders require a signature at time of delivery. You are able to give authority to leave at time of order - Perfumery assumes no responsiblity if you give this authority with your order.
  • If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office (Australia Post orders) and a card left informing you of the attempted delivery. Australia Post will try to deliver your parcel twice. Courier's will also leave a card; you will need to contact the number on the card to re-arrange delivery.
  • If you are not going to be at home during the day, we recommend that you provide a work address (along with the business name).
  • Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 
  • In the unlikely event that your parcel is delayed by the logistics carrier, we unfortunately cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost. 
  • If we are unable to deliver your goods after multiple attempts, and the package is returned to us, re-shipping charges will apply. Check your address details carefully at time of order - returns due to incomplete or incorrect information will incur additional charges. 
  • We are able to ship to Post Office boxes EXCEPT for Sydney Same Day orders.  

SYDNEY SAME DAY METRO

  • Same Day Couriers is only valid for the Sydney Metro area only.
  • By default, if no one is home at the premises the courier will leave a calling card and the parcel will go back to the depot. It is then the responsibility of the residence/buyer to call the courier company and re-arrange delivery. 
  • Couriers cannot call before a delivery is made.
  • Authority to leave can be requested but all responsibility is on the buyer and you agree that the parcel is deemed received when left at your premises. Perfumery, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release 'Perfumery' from and against any and all claims, demands, liabilities, losses, costs, and expenses, including financial and other consequential losses, made, suffered, or incurred by you or any other person or entity as a result of this Authority to Leave.
  • Our courier company holds the parcel for 2 days and after this time, if no re-delivery arrangement has been made then the parcel will return back to Perfumery. All refunds will be made less the delivery charge.

SHIPPING CHARGES

  • Orders over $99 are shipped freight free Australia wide (below $99 = $9.90 inc GST freight charge)
  • Express: $13.50 inc GST
  • Sydney Metro Same Day: $13.50 inc GST
  • Express shipping methods incur postage costs regardless of order value 

SHIPPING LOCATION RESTRICTIONS

Due to restrictions with Australia Post and our express carriers regarding sending parcels by air, we are unable to ship to the following postcodes: 6798 (Christmas Island), 6799 (Cocos Island), 2899 (Norfolk Island), 7151 (Antarctica): 

AUSTRALIA POST TRANSIT TIMES

You can usually expect delivery for each state as follows: 

*Shipping times may be extended by Australia Post during peak periods (Christmas, Valentines Day, Mother's/Father's Day & COVID lockdowns). 

NSW/ACT: 1-3 Business Days (Sydney, Gosford, Wollongong, Newcastle, Bowral, Goulburn, Canberra)

VIC:

2-3 Business Days

QLD:

2-4 Business Days

SA:

3-4 Business Days

WA:

4-6 Business Days

NT:

4-6 Business Days

TAS:

4-5 Business Days

 

For information about returning an order or product, please visit our Returns page.